Shipping & returns.
Free shipping over $75. Thirty-day returns, worn or unworn. We'd rather you return a piece that isn't right for you than keep it.
Shipping
Shipping costs
Free on orders over $75. Below that, it's a flat rate of $8 within the US, $12 for Canada, and $15 for international destinations. Your cart shows how much more you need to reach free shipping as you add pieces.
Processing time
One to two business days. Every piece is checked and re-cleansed before packing, so it's not same-day. You'll get a tracking link the moment the label is scanned.
Delivery time
Two to four business days within the US, five to ten for the EU, UK, Canada, and Australia. We don't offer overnight — natural stones are checked properly instead of rushed out.
International shipping
We ship to the US, Canada, UK, EU, Australia, and New Zealand. Orders to the EU and UK ship with duties and VAT already included, so the price you see at checkout is what you pay. For other countries, import charges may apply and are the recipient's responsibility.
Tracking
You'll receive a tracking number by email as soon as your order ships. If tracking hasn't updated in five business days, contact us with your order number and we'll investigate from our side.
Delays
Carrier delays can happen, especially around holidays or severe weather. If your tracking shows no movement for more than five business days, reach out and we'll look into it.
Incorrect address
Double-check your shipping address before checkout. If the carrier returns a package due to an incorrect address, we'll contact you about reshipping — additional shipping fees may apply.
Returns & exchanges
Return policy
Thirty days from delivery, worn or unworn. We'd rather you return a piece that isn't right for you than keep it. Items must be in their original condition — we don't expect unworn, but we do need the piece intact.
How to start a return
Email us at hello@aurelia.com with your order number and we'll send a return label and instructions. Pack it securely — stones don't need much padding, but they shouldn't be loose.
Refund timeline
Within three business days of the return reaching us, back to your original payment method. Your bank may take a few more days to process it on their end.
What's refunded
We refund the product price in full. The original shipping cost is not included unless the return is due to our error (wrong item, defect, or damage in transit).
Restocking fee
No restocking fee.
Exchanges
We don't offer direct exchanges. Return the original piece for a refund, then place a new order for what you'd like instead. This gets the new piece to you faster.
Damaged or defective items
Send us a photo within seven days of delivery and we'll replace it or refund it, whichever you prefer. Keep the packaging if you can — it helps us understand what happened in transit.
Wrong item received
If you received the wrong item, contact us immediately. We'll send the correct piece at no charge and provide a prepaid label for the return.
Return shipping cost
For standard returns (change of mind), you're responsible for return shipping unless your order qualified for free shipping. For items that arrived damaged, defective, or incorrect, we cover the return shipping cost.
International returns
International returns are accepted within thirty days. Return shipping is the customer's responsibility. We cannot refund customs fees or duties paid on the original shipment.
Questions
If your situation doesn't fit these guidelines or you need clarification, contact us. We respond to every message.